Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure the flowers stay fresh during delivery?
Our flowers are sourced daily and shipped in specialized climate-controlled packaging with hydration packs to ensure they arrive at your doorstep in peak condition.
Can I schedule a delivery for a specific date?
Yes, during the checkout process, you can select a preferred delivery date from our calendar to ensure your arrangement arrives exactly when you need it.
What is your return policy for perishable items?
If your flowers arrive damaged or wilted, please contact our support team within 24 hours with a photo of the arrangement, and we will provide a full replacement or refund.
Are the vases included with the flower arrangements?
It depends on the product selected. Some arrangements come with a signature glass vase, while others are hand-tied bouquets. Please check the 'What's Included' section on the product page.
Do you offer international shipping?
Currently, we only ship within the continental United States to maintain the quality and freshness of our floral products during transit.
How should I care for my flowers once they arrive?
Each order includes a care guide. Generally, you should trim the stems at a 45-degree angle, place them in clean water, and keep them away from direct sunlight and drafts.